Koji Attire Online Store FAQ
FAQ
General Information
Q: What is Koji Attire?
A: Koji Attire offers premium fashion from the finestfabrics. Our designs blend the serenity of naturewith the ease of urban living, providing effortlesslystylish, high-quality pieces for those who valuecomfort, cool sensation, and a relaxed yetsophisticated aesthetic
Q: Where is Koji Attire based?
A: Koji Attire is based in Surabaya, but we offer national and worldwide shipping.
Ordering
Q: How do I place an order?
A: To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. Changes and cancellations can only be made before the order is processed and shipped.
Q: What payment methods do you accept?
A: We accept major payment methods as indicated at checkout.
Shipping
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping costs and times will vary depending on the destination.
Q: How long does shipping take?
A: Shipping times depend on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 10 days of purchase for a full refund or exchange, provided the items are unworn, unwashed, and in their original condition with all tags attached. Please read our return policy.
Q: How do I return an item?
A: To return an item, please visit our Returns page and follow the instructions to initiate a return. You will receive a return authorization and shipping label to send the item back to us.
Q: Can I exchange an item?
A: Yes, we offer exchanges for different sizes or colors. Please follow the same process as returns to exchange an item.
Products
Q: How do I know my size?
A: Please refer to our Size Guide available on each product page for detailed sizing information. If you have any questions, our customer service team is happy to help.
Q: Are the colors of the clothing items true to the photos?
A: We strive to display our products as accurately as possible. However, please note that colors may vary slightly due to monitor settings and lighting conditions.
Q: How should I care for my Koji Attire?
A: Each item comes with specific care instructions on the label. Generally, we recommend washing in cold water and hanging to dry to preserve the quality of the fabric.
Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at kojiattire@gmail.com or by Whatsapp at +62 851-7990-8165 during business hours.
Q: What are your business hours?
A: Our customer service team is available 7 days, from 9 AM to 9 PM Western Indonesian Time.
Q: Do you have a physical store?
A: Currently, Koji Attire is an online-only store, but we occasionally participate in pop-up shops and events. Follow us on social media for updates on our latest events.
Promotions and Discounts
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order.
Q: Do you offer a loyalty program?
A: We are working on a loyalty program to reward our loyal customers. Stay tuned for more details!