Return Policy

Return Policy

Welcome to Koji Attire! We are committed to providing a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return policy:

1. Return Period

You may request a return within 3 calendar days after receiving the item. If this period has passed, we will not be able to process the return.

2.Terms and Conditions

REQUIRED CONDITION: An UNBOXING VIDEO (REQUIRED) from the beginning before opening the package, showing the complete seal and tracking number. The item must be in the same condition as when received, unused, and in its original packaging. For damaged or defective items, we will arrange a replacement after the item is returned and inspected. Items that have been opened from their sealed packaging cannot be returned unless there is a manufacturing defect.

3. Return Process

Contact our customer service via WhatsApp at 6285179908165 to get a return authorization number (RMA) and further instructions. Pack the item well, include a copy of the invoice or proof of purchase, and the RMA number inside the package. Send the item to the return address provided by our customer service team.

4. Return Shipping Costs

Shipping costs will be covered by us if the received item is defective or wrongly sent by us. If the item is returned in damaged condition or does not meet the requirements, repair or return costs will be borne by the customer.

5. Product Exchange

After we receive and inspect the item, we will process the return within 7-10 business days. Product exchanges will be made thereafter.

6. Non-returnable Items

Items purchased at a discount or during certain promotional programs cannot be returned. Items that have been used, worn, or are in dirty condition cannot be returned.

7. Contact

If you have any questions or need further assistance, please do not hesitate to contact our customer service team on WhatsApp at 6285179908165.

Thank you for shopping at Koji Attire. We hope you are satisfied with your purchase!